Give me a ticket for an aeroplane
Ain't got time to take a fast train
Lonely days are gone, I'ma goin' home
My baby just wrote me a letter
I don't care how much money I gotta spend
Got to get back to my baby again
Lonely days are gone, I'ma goin' home
My baby just wrote me a letter
Well she wrote me a letter
Told me she couldn't live without me no more
Listen mister can't you see
I gotta get back to my baby once more, anyway
Give me a ticket for an aeroplane
Ain't got time to take a fast train
Lonely days are gone, I'ma goin' home
My baby just wrote me a letter
Well she wrote me a letter
Told me she couldn't live without me no more
Listen mister can't you see
I gotta get back to my baby once more, anyway
Give me a ticket for an aeroplane
Ain't got time to take a fast train
Lonely days are gone, I'ma goin' home
My baby just wrote me a letter
Cause my baby just wrote me a letter
Wednesday, September 23, 2009
E-ticket limitations
E-tickets are sometimes not available for some flights from an airline which usually offers them. This can be due to a number of reasons, the most common being software incompatibility. If an airline issues tickets for a codeshare flight with another company, and there is no e-ticket interlining agreement, the operating carrier would not be able to see the issuing carrier's ticket. Therefore, the carrier that books the flight needs to provide hard copy versions of the tickets so that the ticket can be processed. Similarly, if the destination airport does not have access to the airline who booked the flight, a paper ticket needs to be issued.
Industry discount (ID) tickets also tend to be issued on paper if they are valid for more than one airline, and if the airlines that the tickets are valid for do not have an interlining agreement. Since e-ticket interlining is still the exception rather than the rule, tickets valid for more than one airline are usually issued on paper.
Currently the ticketing systems of most airlines are only able to produce e-tickets for itineraries of no more than 16 segments, including surface segments.
IATA mandated transition
As part of the IATA Simplifying the Business initiative, the association instituted a program to switch the industry to 100% electronic ticketing. The program concluded on June 1, 2008, with the association saying that the resulting industry savings were approximately US$3 billion [1].
In 2004, IATA Board of Governors set the end of 2007 as the deadline for airlines to make the transition to 100% electronic ticketing for tickets processed through the IATA billing and settlement plan [2]; in June 2007, the deadline was extended to May 31, 2008[3].
As of June 1, 2008 paper tickets can no longer be issued on neutral stock by agencies reporting to their local BSP[disambiguation needed]. Agents reporting to the ARC[disambiguation needed], using company-provided stock or issuing tickets on behalf of an airline (GSAs and ticketing offices) are not subject to that restriction.
Except the industry was unable to comply with the IATA mandate and paper tickets remain in circulation as of February 2009Electronic ticket
An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. This form of airline ticket has rapidly replaced the old multi-layered paper tickets (from close to zero to 100% in about 10 years) and became mandatory for IATA members as of June 1, 2008. During the last few years, where paper tickets were still available, airlines frequently charged extra for issuing them. E-tickets are also available for certain entertainment venues.
Once a reservation is made, an e-ticket exists only as a digital record in the airline computers. Customers usually print out a copy of their receipt which contains the record locator or reservation number and the e-ticket number.
According to critical acclaim, Joel R. Goheen is recognized as the Inventor of Electronic Ticketing in the Airline Industry, an industry where global electronic ticket sales (the industry standard) accounts for over $400 Billion (US) a year (2007). See Patents for Electronic Ticketing Inventions in the Airline Industry.
Checking in with an e-ticket
To check in with an e-ticket, the passenger usually comes to the check-in counter and presents the e-ticket itinerary receipt which contains a confirmation or reservation code. In some airports and airlines it's not even necessary to present this document or quote the confirmation code or e-ticket number as the reservation is confirmed solely on the basis of the passenger's identity, which may be proven by a passport or the matching credit card. After confirming the reservation, the passenger checks-in his/her luggage and is given a boarding pass which usually says "Electronic Ticket" or "E-ticket."Self-service and remote check-in
The option to check-in online is available on some airlines. A passenger enters their confirmation number at the airline's website, and the passenger prints the boarding pass on their home printer. Online check-in is typically permitted up to twenty-four hours before the flight's scheduled departure time, though this may vary by airline. On airlines without assigned seating such as Southwest, it typically guarantees a passenger early boarding and a better seat. Besides identification, the boarding pass that has been printed is all that needs to be presented upon arriving at the airport. On airlines without online check-in, the check in may take place at a self-service kiosk in the airport, or at the check-in counter.
A boarding pass is required to board an aircraft; in some countries, such as the United States, it is also needed to pass through airport security checkpoints.
E-tickets are very popular because they allow extra services like:
- online/telephone/self-service kiosk check-in
- early check-in
- printing boarding passes at airport kiosks and at locations other than an airport
- automated refunds and exchanges online, by telephone and at kiosks
Several web sites exist to help people holding e-tickets accomplish online check-ins in advance of the twenty-four-hour airline restriction. These sites store a passenger's flight information and then when the airline opens up for online check-in the data is transferred to the airline and the boarding pass is emailed back to the customer.
Cheap tickets
Besides simply obtaining airline tickets from travel agencies, online or at the airport at regular prices, two special types of cheap tickets exist. These include standby tickets and discount tickets.
Standby tickets are obtained at the airport itself, only hours before departure. They represent places freed up by people, who cancelled their flight shortly before departure (so the airline has free places available, yet can no longer sell it at a regular price, because of the shortage of time).
Discount tickets are tickets that are only available at travel agencies; they are usually targeted at students. Discount tickets may be 50-70% cheaper than other similar regular tickets (not low-cost)
Replacement of paper tickets
It is now common for a traveler to pay a fee, assessed by the airline company, for a paper ticket. In fact, many airlines no longer issue paper tickets. IATA has announced, that as of June 1, 2008, IATA-member airlines will no longer issue any paper tickets.[1]
A ticket is generally only good on the airline for which it was purchased. However, an airline can endorse the ticket, so that it may be accepted by other airlines, sometimes on standby basis or with a confirmed seat. Usually the ticket is for a specific flight. It is also possible to purchase an 'open' ticket, which allows travel on any flight between the destinations listed on the ticket. The cost for doing this is greater than a ticket for a specific flight. Some tickets are refundable. However, the lower cost tickets are usually not refundable and may carry many additional restrictions. A ticket is made up of one or more flight coupons. In the old paper ticket system, these flight coupons were the actual tickets that were used for travel. One flight coupon was used for each leg of the flight.
The carrier is represented by a standardized 2-letter code. In the example above, Thai Airways is TG. The departure and destination cities are represented by International Air Transport Association airport codes. In the example above, Munich is MUC and Bangkok is BKK. The International Air Transport Association is the standard setting organization.
Only one person can use a ticket. If multiple people are traveling together, the tickets are linked together by the same record locator or reservation number, which are assigned, if the tickets were purchased at the same time. If not, most airlines can connect the tickets together in their reservation systems. This allows all members in a party to be processed in a group, allowing seat assignments to be together (if available at the time of the assignment)
Black market
When paper tickets were still frequently used, a practice existed by travellers to get rid of their tickets (which are person-specific), when they decided to alter the course of their trips. This practice consisted of selling the ticket to other travellers (often at discount prices), after which the seller accompanied the buyer at the time of departure to the airport. Here, the original owner checked in under his name and provided the airline with the buyer's baggage. After this, the buyer boarded the airplane at the moment of departure.[2] However, since most airlines check identification on boarding, this procedure is rarely functional.
A ticket is generally only good on the airline for which it was purchased. However, an airline can endorse the ticket, so that it may be accepted by other airlines, sometimes on standby basis or with a confirmed seat. Usually the ticket is for a specific flight. It is also possible to purchase an 'open' ticket, which allows travel on any flight between the destinations listed on the ticket. The cost for doing this is greater than a ticket for a specific flight. Some tickets are refundable. However, the lower cost tickets are usually not refundable and may carry many additional restrictions. A ticket is made up of one or more flight coupons. In the old paper ticket system, these flight coupons were the actual tickets that were used for travel. One flight coupon was used for each leg of the flight.
The carrier is represented by a standardized 2-letter code. In the example above, Thai Airways is TG. The departure and destination cities are represented by International Air Transport Association airport codes. In the example above, Munich is MUC and Bangkok is BKK. The International Air Transport Association is the standard setting organization.
Only one person can use a ticket. If multiple people are traveling together, the tickets are linked together by the same record locator or reservation number, which are assigned, if the tickets were purchased at the same time. If not, most airlines can connect the tickets together in their reservation systems. This allows all members in a party to be processed in a group, allowing seat assignments to be together (if available at the time of the assignment)
Black market
When paper tickets were still frequently used, a practice existed by travellers to get rid of their tickets (which are person-specific), when they decided to alter the course of their trips. This practice consisted of selling the ticket to other travellers (often at discount prices), after which the seller accompanied the buyer at the time of departure to the airport. Here, the original owner checked in under his name and provided the airline with the buyer's baggage. After this, the buyer boarded the airplane at the moment of departure.[2] However, since most airlines check identification on boarding, this procedure is rarely functional.
Navigation aids and instrument flight
One of the first navigation aids to be introduced (in the USA in the late 1920s) was airfield lighting to assist pilots to make landings in poor weather or after dark. The Precision Approach Path Indicator was developed from this in the 1930s, indicating to the pilot the angle of descent to the airfield. This later became adopted internationally through the standards of the International Civil Aviation Organization (ICAO).
In 1929 Jimmy Doolittle developed instrument flight.
With the spread of radio technology, several experimental radio based navigation aids were developed from the late 1920s onwards. These were most successfully used in conjunction with instruments in the cockpit in the form of Instrument landing systems (ILS), first used by a scheduled flight to make a landing in a snowstorm at Pittsburgh in 1938. A form of ILS was adopted by the ICAO for international use in 1949.
Following the development of radar in World War II, it was deployed as a landing aid for civil aviation in the form of Ground-controlled approach (GCA) systems, joined in 1948 by distance measuring equipment (DME), and in the 1950s by airport surveillance radar as an aid to air traffic control. VHF omnidirectional range (VOR) became the predominate means of route navigation during the 1960s superseding the Non-directional beacon (NDB). The ground based VOR stations were often co-located with DME, so that pilots could know both their radials in degrees with respect to north to, and their slant range distance to, that beacon.[4]
All of the ground-based navigation aids are being supplemented by satellite-based aids like Global Positioning System (GPS), which make it possible for aircrews to know their position with great precision anywhere in the world. With the arrival of Wide Area Augmentation System (WAAS), GPS navigation has become accurate enough for vertical (altitude) as well as horizontal use, and is being used increasingly for trument approaches as well as en-route navigation. However, since the GPS constellation is a single point of failure that can be switched off by the U.S. military in time of crisis, onboard Inertial Navigation System (INS) or ground-based navigation aids are still required for backup.
In 1929 Jimmy Doolittle developed instrument flight.
With the spread of radio technology, several experimental radio based navigation aids were developed from the late 1920s onwards. These were most successfully used in conjunction with instruments in the cockpit in the form of Instrument landing systems (ILS), first used by a scheduled flight to make a landing in a snowstorm at Pittsburgh in 1938. A form of ILS was adopted by the ICAO for international use in 1949.
Following the development of radar in World War II, it was deployed as a landing aid for civil aviation in the form of Ground-controlled approach (GCA) systems, joined in 1948 by distance measuring equipment (DME), and in the 1950s by airport surveillance radar as an aid to air traffic control. VHF omnidirectional range (VOR) became the predominate means of route navigation during the 1960s superseding the Non-directional beacon (NDB). The ground based VOR stations were often co-located with DME, so that pilots could know both their radials in degrees with respect to north to, and their slant range distance to, that beacon.[4]
All of the ground-based navigation aids are being supplemented by satellite-based aids like Global Positioning System (GPS), which make it possible for aircrews to know their position with great precision anywhere in the world. With the arrival of Wide Area Augmentation System (WAAS), GPS navigation has become accurate enough for vertical (altitude) as well as horizontal use, and is being used increasingly for trument approaches as well as en-route navigation. However, since the GPS constellation is a single point of failure that can be switched off by the U.S. military in time of crisis, onboard Inertial Navigation System (INS) or ground-based navigation aids are still required for backup.
Air safety
During the 1920s, the first laws were passed in the USA to regulate civil aviation. Of particular significance was the Air Commerce Act 1926, which required pilots and aircraft to be examined and licensed, for accidents to be properly investigated, and for the establishment of safety rules and navigation aids, under the Aeronautics Branch of the Department of Commerce.
Despite this, in 1926 and 1927 there were a total of 24 fatal commercial airline crashes, a further 16 in 1928, and 51 in 1929 (killing 61 people), which remains the worst year on record at an accident rate of about 1 for every 1,000,000 miles (1,600,000 km) flown. Based on the current numbers flying, this would equate to 7,000 fatal incidents per year.
The fatal incident rate has declined steadily ever since, and, since 1997 the number of fatal air accidents has been no more than 1 for every 2,000,000,000 person-miles flown (e.g., 100 people flying a plane for 1,000 miles (1,600 km) counts as 100,000 person-miles, making it comparable with methods of transportation with different numbers of passengers, such as one person driving a car for 100,000 miles (160,000 km), which is also 100,000 person-miles), making it one of the safest modes of transportation, as measured by distance traveled.
A disproportionate number of all U.S. aircraft crashes occur in Alaska, largely as a result of severe weather conditions. Between 1990-2006 there were 1441 commuter and air taxi crashes in the U.S. of which 373 (26%) were fatal, resulting in 1063 deaths (142 occupational pilot deaths). Alaska accounted for 513 (36%) of the total U.S. crashes.[1]
Another aspect of safety is protection from attack. The terrorist attacks of 2001 are not counted as accidents. However, even if they were counted as accidents they would have added only about 2 deaths per 2,000,000,000 person-miles. Unfortunately, only 2 months later, American Airlines Flight 587 crashed in Queens, NY, killing 256 people, including 5 on the ground, causing 2001 to show a very high fatality rate. Even so, the rate that year including the attacks (estimated here to be about 4 deaths per 1,000,000,000 person-miles), is safe compared to some other forms of transport, if measured by distance traveled.
Safety improvements have resulted from improved aircraft design, engineering and maintenance, the evolution of navigation aids, and safety protocols and procedures.
It is often reported that air travel is the safest in terms of deaths per passenger mile. The National Transportation Safety Board (2006) reports 1.3 deaths per hundred million vehicle miles for travel by car, and 1.7 deaths per hundred million vehicle miles for travel by air.[2] These are not passenger miles. If an airplane has 100 passengers, then the passenger miles are 100 times higher, making the risk 100 times lower. The number of deaths per passenger mile on commercial airlines between 1995 and 2000 is about 3 deaths per 10 billion passenger miles
Ticketing FAQ's
How are ticket prices decided?
The prices of the tickets are finalized through contract negotiations between the artist and the promoter.
What is the difference between purchasing tickets through Ticketmaster as opposed to purchasing directly from the Viejas Arena or Aztec Center ticket office?
The main difference relates to service charges. There is no service charge on tickets purchased directly through the Viejas Arena and Aztec Center box office.
Can I upgrade my tickets?
There are not refunds, exchanges or upgrades once tickets are purchased
Does my child need a ticket?
Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Anyone under 2 must sit on an adult's lap. For family events, age restrictions may vary.
What do I do if I need accessible/disability seating?
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and Open Air Theatre, and based on event configuration. Tickets in the accessible seating areas can be purchased through Ticketmaster or through the Viejas Arena ticket office. Ticketmaster will only sell 1 companion seat with 1 wheelchair space. The Viejas Arena ticket office will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Viejas Arena ticket office at 619-594-5085 with any questions.
Why do some of the best tickets sell so quickly?
When an event goes on sale there are literally hundreds and sometimes thousands of customers simultaneously attempting to purchase tickets across all distribution channels. Like any limited commodity, tickets are sold as long as seats are available, and sometimes they go quickly. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in a matter of seconds! Also, in some cases, tickets are held by the promoter or have been pre-sold to season ticket holders reducing the number of tickets available for purchase by the public.
Why are “better” tickets sometimes available after the event goes on sale?
Tickets may be released for sale as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed.
Why are there limits on how many tickets I can buy?
The promoter or artist's management will typically impose a ticket limit in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets.
Why do I need to keep my scanned ticket or ticket stub?
The ticket stub is your receipt and proof that you purchased the right to sit in a specific seat. Viejas Arena/Open Air Theatre staff will often ask to see a ticket stub when you are moving around the facility or returning to your seat. A ticket stub is also needed whenever a cancellation or rescheduled performance situation occurs.
Why did my tickets turn black?
As a security measure, tickets are printed on thermal paper and may turn black if exposed to extreme heat (glove boxes, dashboards, etc.). If this happens, contact the Viejas Arena Ticket Office at (619) 594-0429 or the Aztec Center Ticket Office at (619) 594-2682.
Why can't I find information on an event coming to Viejas Arena or the Open Air Theatre?
Viejas Arena management cannot release information on an event until the promoter representing the event grants permission. Once we have been given permission to release the information, it will be listed on our event calendar. Please visit the Upcoming Events page to see our upcoming events.
How can I purchase backstage passes?
Backstage passes are supplied by the tour and can never be purchased. Viejas Arena/Open Air Theatre management does not have access to backstage passes
How can people be stopped from standing up during the concert?
Typically, guest services staff and security will not ask a guest to sit down if they are standing in front of their assigned seat. Their ticket gives the guest the right to stand or sit at their designated seat. Each situation, however, is handled on an individual basis. Standing on seats, rails or other structures is never permitted. Additionally, standing or dancing in the aisles is not permitted because of fire codes.
The prices of the tickets are finalized through contract negotiations between the artist and the promoter.
What is the difference between purchasing tickets through Ticketmaster as opposed to purchasing directly from the Viejas Arena or Aztec Center ticket office?
The main difference relates to service charges. There is no service charge on tickets purchased directly through the Viejas Arena and Aztec Center box office.
Can I upgrade my tickets?
There are not refunds, exchanges or upgrades once tickets are purchased
Does my child need a ticket?
Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Anyone under 2 must sit on an adult's lap. For family events, age restrictions may vary.
What do I do if I need accessible/disability seating?
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and Open Air Theatre, and based on event configuration. Tickets in the accessible seating areas can be purchased through Ticketmaster or through the Viejas Arena ticket office. Ticketmaster will only sell 1 companion seat with 1 wheelchair space. The Viejas Arena ticket office will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Viejas Arena ticket office at 619-594-5085 with any questions.
Why do some of the best tickets sell so quickly?
When an event goes on sale there are literally hundreds and sometimes thousands of customers simultaneously attempting to purchase tickets across all distribution channels. Like any limited commodity, tickets are sold as long as seats are available, and sometimes they go quickly. If 500 fans are simultaneously buying four tickets each, 2,000 tickets can be sold in a matter of seconds! Also, in some cases, tickets are held by the promoter or have been pre-sold to season ticket holders reducing the number of tickets available for purchase by the public.
Why are “better” tickets sometimes available after the event goes on sale?
Tickets may be released for sale as the event date approaches. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed.
Why are there limits on how many tickets I can buy?
The promoter or artist's management will typically impose a ticket limit in order to provide ticket access to as many fans as possible. Ticket limits vary depending on the type of event or the anticipated demand for tickets.
Why do I need to keep my scanned ticket or ticket stub?
The ticket stub is your receipt and proof that you purchased the right to sit in a specific seat. Viejas Arena/Open Air Theatre staff will often ask to see a ticket stub when you are moving around the facility or returning to your seat. A ticket stub is also needed whenever a cancellation or rescheduled performance situation occurs.
Why did my tickets turn black?
As a security measure, tickets are printed on thermal paper and may turn black if exposed to extreme heat (glove boxes, dashboards, etc.). If this happens, contact the Viejas Arena Ticket Office at (619) 594-0429 or the Aztec Center Ticket Office at (619) 594-2682.
Why can't I find information on an event coming to Viejas Arena or the Open Air Theatre?
Viejas Arena management cannot release information on an event until the promoter representing the event grants permission. Once we have been given permission to release the information, it will be listed on our event calendar. Please visit the Upcoming Events page to see our upcoming events.
How can I purchase backstage passes?
Backstage passes are supplied by the tour and can never be purchased. Viejas Arena/Open Air Theatre management does not have access to backstage passes
How can people be stopped from standing up during the concert?
Typically, guest services staff and security will not ask a guest to sit down if they are standing in front of their assigned seat. Their ticket gives the guest the right to stand or sit at their designated seat. Each situation, however, is handled on an individual basis. Standing on seats, rails or other structures is never permitted. Additionally, standing or dancing in the aisles is not permitted because of fire codes.
Ticketing Policies
Age policy
Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Any child admitted without a ticket is required to remain in parents lap. For family events, age restrictions may vary.
Cancelled or rescheduled events
If an event is cancelled, tickets can be taken back to point of purchase for a refund. Customers who purchased tickets through Ticketmaster on line or over the phone will generally receive a refund without having to return the tickets. Customer's who purchased tickets at a Ticketmaster Ticket Center will have to return to the ticket center to receive their refund. Tickets purchased at the Viejas Arena ticket office or the Aztec Center ticket office must be returned to either office for a refund. Refunds will only be made in the same method of payment used to originally purchase the tickets at the ticket office. If an event is postponed, patrons can hold on to their tickets until a new date is scheduled or tickets can be taken back to point of purchase for a refund.
Event on-sale information
When a newly scheduled event at Viejas Arena goes on sale to the general public, the Viejas Arena ticket office will be open to sell tickets. If an on sale is scheduled on a Saturday or Sunday, the ticket office will remain open until all customer in line are served. After the line is served, the box office will close. If an event goes on sale during the week, the ticket office will remain open until the normal closing hour.
Random Number Distribution (Lottery Procedure)
Depending on the show, the Viejas Arena ticket office will use random numbers for an on sale. Call the Viejas Arena information line, at 619-594-6947, to find out if random numbers will be used for a particular on sale. Random numbers are used to ensure a fair distribution of tickets during the on sale. Even if random numbers are not used for an on sale, no customer will be allowed to "camp out" in front of the box office prior to the on sale. The following random number procedure is based on an on sale time of 10am:
* Customers wishing to receive a random number will not be allowed to line up any earlier than 8am
* All customers in line by 9am will receive a random number. Any customer arriving after 9am will be placed in another area separate from the customers who have received a random number.
* Approximately 10 minutes before the on sale time, the starting number will be drawn. At that time, everyone will be placed in line in numerical order.
* Customers receiving a random number are not guaranteed a ticket, only a place in line.
Refunds, Exchanges and Upgrades
Refunds, exchanges, and upgrades are not available.
Same day ticket orders
Same day ticket orders are only available through Ticketmaster on line and over the phone. Tickets are usually taken off sale over the phone and internet at 3pm on the day of the event. At that time, tickets can only be purchased at the box office or through Ticketmaster Ticket Centers.
Tickets which are lost, stolen or not received in the mail
Ticket replacement procedure for LOST TICKETS:
Tickets purchased at a Ticketmaster Ticket Center
TICKETS CANNOT BE REISSUED AND NO REFUND CAN BE GIVEN. Customers will have to purchase a whole new set of tickets.
Tickets purchased through Ticketmaster online or over the phone
Customers must call Ticketmaster Customer Service and replacement tickets will be issued. Those tickets can be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through the Viejas Arena ticket office
Customers must know the date the tickets were purchased, the method of payment used to purchase the tickets, and ALL OF THE SEATING INFORMATION (section, row, and seating information) in order for replacement tickets to be issued. Those tickets can then be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Ticket replacement procedure for STOLEN TICKETS:
Tickets purchased at a Ticketmaster Ticket Center
CUSTOMERS MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN and know when the tickets were purchased as well as the section, row, and seating information concerning the tickets. Customer must go back to the ticket center where the tickets were originally purchase. The ticket center will arrange to have a set of replacement tickets available to be picked up at Will call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through Ticketmaster online or over the phone
CUSTOMERS MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN. Customer must call Ticketmaster customer service at 619-220-8497 to report their tickets had been stolen. The customer service will arrange to have a replacement tickets available to be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through the Viejas Arena ticket office
CUSTOMER MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN. Customer must contact the Viejas Arena ticket office at 619-594-5085 to have replacement tickets available to be picked no sooner than the date of the event at the Viejas Arena ticket office.
Ticket replacement procedure for TICKETS NOT RECEIVED IN THE MAIL:
Tickets purchased through Ticketmaster on line or over the phone
Customer must call Ticketmaster customer service at 619-220-8497 to report their tickets were not received in the mail. The customer service will arrange to have a replacement tickets available to be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Will-call procedures
Ticketmaster will call the box office is authorized to print, can be picked up according to the following schedule:
* WEEKDAY EVENTS - ANYTIME AFTER 10 AM
* WEEKEND EVENTS - ANYTIME AFTER 12 NOON
Orders where tickets were lost, stolen, or tickets were not received in the mail will be available on the day of the event AFTER 4PM.
Customers picking up Ticketmaster will call orders must have picture id and the credit card originally used to purchase the tickets.
All other will call (in-house orders, artist will call, promoter will call) is generally available 90 MINUTES PRIOR TO THE SHOW TIME. Picture id is required in order to pick up any will call.
Almost all events scheduled require every patron to have a ticket for entry. Standard policy is that only “babes in arms” are allowed in without a ticket. Any child admitted without a ticket is required to remain in parents lap. For family events, age restrictions may vary.
Cancelled or rescheduled events
If an event is cancelled, tickets can be taken back to point of purchase for a refund. Customers who purchased tickets through Ticketmaster on line or over the phone will generally receive a refund without having to return the tickets. Customer's who purchased tickets at a Ticketmaster Ticket Center will have to return to the ticket center to receive their refund. Tickets purchased at the Viejas Arena ticket office or the Aztec Center ticket office must be returned to either office for a refund. Refunds will only be made in the same method of payment used to originally purchase the tickets at the ticket office. If an event is postponed, patrons can hold on to their tickets until a new date is scheduled or tickets can be taken back to point of purchase for a refund.
Event on-sale information
When a newly scheduled event at Viejas Arena goes on sale to the general public, the Viejas Arena ticket office will be open to sell tickets. If an on sale is scheduled on a Saturday or Sunday, the ticket office will remain open until all customer in line are served. After the line is served, the box office will close. If an event goes on sale during the week, the ticket office will remain open until the normal closing hour.
Random Number Distribution (Lottery Procedure)
Depending on the show, the Viejas Arena ticket office will use random numbers for an on sale. Call the Viejas Arena information line, at 619-594-6947, to find out if random numbers will be used for a particular on sale. Random numbers are used to ensure a fair distribution of tickets during the on sale. Even if random numbers are not used for an on sale, no customer will be allowed to "camp out" in front of the box office prior to the on sale. The following random number procedure is based on an on sale time of 10am:
* Customers wishing to receive a random number will not be allowed to line up any earlier than 8am
* All customers in line by 9am will receive a random number. Any customer arriving after 9am will be placed in another area separate from the customers who have received a random number.
* Approximately 10 minutes before the on sale time, the starting number will be drawn. At that time, everyone will be placed in line in numerical order.
* Customers receiving a random number are not guaranteed a ticket, only a place in line.
Refunds, Exchanges and Upgrades
Refunds, exchanges, and upgrades are not available.
Same day ticket orders
Same day ticket orders are only available through Ticketmaster on line and over the phone. Tickets are usually taken off sale over the phone and internet at 3pm on the day of the event. At that time, tickets can only be purchased at the box office or through Ticketmaster Ticket Centers.
Tickets which are lost, stolen or not received in the mail
Ticket replacement procedure for LOST TICKETS:
Tickets purchased at a Ticketmaster Ticket Center
TICKETS CANNOT BE REISSUED AND NO REFUND CAN BE GIVEN. Customers will have to purchase a whole new set of tickets.
Tickets purchased through Ticketmaster online or over the phone
Customers must call Ticketmaster Customer Service and replacement tickets will be issued. Those tickets can be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through the Viejas Arena ticket office
Customers must know the date the tickets were purchased, the method of payment used to purchase the tickets, and ALL OF THE SEATING INFORMATION (section, row, and seating information) in order for replacement tickets to be issued. Those tickets can then be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Ticket replacement procedure for STOLEN TICKETS:
Tickets purchased at a Ticketmaster Ticket Center
CUSTOMERS MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN and know when the tickets were purchased as well as the section, row, and seating information concerning the tickets. Customer must go back to the ticket center where the tickets were originally purchase. The ticket center will arrange to have a set of replacement tickets available to be picked up at Will call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through Ticketmaster online or over the phone
CUSTOMERS MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN. Customer must call Ticketmaster customer service at 619-220-8497 to report their tickets had been stolen. The customer service will arrange to have a replacement tickets available to be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Tickets purchased through the Viejas Arena ticket office
CUSTOMER MUST HAVE A POLICE REPORT STATING TICKETS WERE STOLEN. Customer must contact the Viejas Arena ticket office at 619-594-5085 to have replacement tickets available to be picked no sooner than the date of the event at the Viejas Arena ticket office.
Ticket replacement procedure for TICKETS NOT RECEIVED IN THE MAIL:
Tickets purchased through Ticketmaster on line or over the phone
Customer must call Ticketmaster customer service at 619-220-8497 to report their tickets were not received in the mail. The customer service will arrange to have a replacement tickets available to be picked up at Will Call no sooner than the date of the event at the Viejas Arena ticket office.
Will-call procedures
Ticketmaster will call the box office is authorized to print, can be picked up according to the following schedule:
* WEEKDAY EVENTS - ANYTIME AFTER 10 AM
* WEEKEND EVENTS - ANYTIME AFTER 12 NOON
Orders where tickets were lost, stolen, or tickets were not received in the mail will be available on the day of the event AFTER 4PM.
Customers picking up Ticketmaster will call orders must have picture id and the credit card originally used to purchase the tickets.
All other will call (in-house orders, artist will call, promoter will call) is generally available 90 MINUTES PRIOR TO THE SHOW TIME. Picture id is required in order to pick up any will call.
Ticket Office
TICKET OFFICE HOURS
Viejas Arena Ticket Office Hours:
Monday through Friday 10am to 4pm ALL YEAR LONG
Aztec Center Ticket Office Hours:
Fall/Spring Hours - Monday through Thursday 9:00am to 5pm / Friday 9:00am to 4pm
Summer/Winter Hours - Monday through Friday 9am to 4pm
EVENT DAY HOURS
ENTERTAINMENT EVENTS:
12 noon to no later than 1 hour after the event starts
ATHLETIC EVENTS:
Hours subject to change based on game times. Please call the Viejas Arena Administration Office (619) 594-0234.
METHODS OF PAYMENT ACCEPTED
ALL CAMPUS EVENTS
* CASH
* VISA
* MASTERCARD
* CHECKS UP TO $150 ACCEPTED FROM STUDENTS AND STAFF WITH CURRENT RED ID
OFF CAMPUS EVENTS
CASH ONLY - (AS A TICKETMASTER OUTLET WHERE ALL TICKETMASTER SERVICE CHARGES APPLY)
OTHER TICKETS SOLD AT THE AZTEC TICKET OFFICE
MTS Bus / Trolley Passes
Knotts Berry Farm Tickets
Six Flags Magic Mountain Tickets
Legoland California Tickets
Universal Studios Tickets
San Diego Zoo Tickets
Wild Animal Park Tickets
Sea World Tickets
Disneyland Tickets
AMC Theaters Passes
Pacific Theaters Passes
TICKET OFFICE INFO LINE NUMBER
(619) 594-6947
TICKET OFFICE LOCATIONS
The Viejas Arena box office is located outside of Viejas Arena on 55th St off of Montezuma Rd and is right across the street from Peterson Gym.
The Aztec Center Ticket Office is located at the Aztec Center adjacent to the San Diego State University Green Line trolley stop.
ADVANCE TICKET SALES
Tickets can be purchased for all Viejas Arena events at the box office and the Aztec Center Ticket Office during normal hours of operation. After hours, tickets can be purchased through Ticketmaster.
TICKETMASTER INFO
Ticketmaster charge-by-phone (619) 220-8497
Ticketmaster website www.ticketmaster.com
Ticketmaster Outlet Locations
CONSUMER WARNING:
Tickets should always be purchased from an authorized ticket agent, i.e. the Viejas Arena Box Office, Aztec Center Ticket Office, Ticketmaster, or the Aztec Athletics Ticket Office. Tickets purchased from anyone else could be counterfeit or stolen and therefore will not be honored. Ticket brokers are not recognized ticketing agents of Viejas Arena. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.
Ticket distribution outside of the Viejas Arena box office at any time is strictly prohibited. Any person found to be distributing tickets (in exchange for money or simply giving tickets away) will be removed from the property and their tickets will be confiscated.
Viejas Arena Ticket Office Hours:
Monday through Friday 10am to 4pm ALL YEAR LONG
Aztec Center Ticket Office Hours:
Fall/Spring Hours - Monday through Thursday 9:00am to 5pm / Friday 9:00am to 4pm
Summer/Winter Hours - Monday through Friday 9am to 4pm
EVENT DAY HOURS
ENTERTAINMENT EVENTS:
12 noon to no later than 1 hour after the event starts
ATHLETIC EVENTS:
Hours subject to change based on game times. Please call the Viejas Arena Administration Office (619) 594-0234.
METHODS OF PAYMENT ACCEPTED
ALL CAMPUS EVENTS
* CASH
* VISA
* MASTERCARD
* CHECKS UP TO $150 ACCEPTED FROM STUDENTS AND STAFF WITH CURRENT RED ID
OFF CAMPUS EVENTS
CASH ONLY - (AS A TICKETMASTER OUTLET WHERE ALL TICKETMASTER SERVICE CHARGES APPLY)
OTHER TICKETS SOLD AT THE AZTEC TICKET OFFICE
MTS Bus / Trolley Passes
Knotts Berry Farm Tickets
Six Flags Magic Mountain Tickets
Legoland California Tickets
Universal Studios Tickets
San Diego Zoo Tickets
Wild Animal Park Tickets
Sea World Tickets
Disneyland Tickets
AMC Theaters Passes
Pacific Theaters Passes
TICKET OFFICE INFO LINE NUMBER
(619) 594-6947
TICKET OFFICE LOCATIONS
The Viejas Arena box office is located outside of Viejas Arena on 55th St off of Montezuma Rd and is right across the street from Peterson Gym.
The Aztec Center Ticket Office is located at the Aztec Center adjacent to the San Diego State University Green Line trolley stop.
ADVANCE TICKET SALES
Tickets can be purchased for all Viejas Arena events at the box office and the Aztec Center Ticket Office during normal hours of operation. After hours, tickets can be purchased through Ticketmaster.
TICKETMASTER INFO
Ticketmaster charge-by-phone (619) 220-8497
Ticketmaster website www.ticketmaster.com
Ticketmaster Outlet Locations
CONSUMER WARNING:
Tickets should always be purchased from an authorized ticket agent, i.e. the Viejas Arena Box Office, Aztec Center Ticket Office, Ticketmaster, or the Aztec Athletics Ticket Office. Tickets purchased from anyone else could be counterfeit or stolen and therefore will not be honored. Ticket brokers are not recognized ticketing agents of Viejas Arena. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.
Ticket distribution outside of the Viejas Arena box office at any time is strictly prohibited. Any person found to be distributing tickets (in exchange for money or simply giving tickets away) will be removed from the property and their tickets will be confiscated.
Accessibility Ticketing
The Open Air Theatre recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and makes every effort to comply with both ADA and state accessibility mandates. In addition, the Open Air Theatre strives to be proactive in recognizing and responding to the needs of all our guests. The following will give you helpful information on ticketing policies and procedures used to make your visits with us memorable and enjoyable.
Purchasing Tickets in Accessible Seating Areas
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and based on event configuration. Tickets in the accessible seating areas can be purchased through Ticketmaster or through the Viejas Arena ticket office. Ticketmaster will only sell 1 companion seat with 1 wheelchair space. The Viejas Arena ticket office will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Viejas Arena ticket office at 619-594-5085 with any questions.
Companion Seating
All companion seats are reserved for the companions of guests in wheelchairs. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Purchasing Tickets in Visually Impaired or Hearing Impaired Areas
Visually and hearing impaired patrons should contact the Viejas Arena ticket office at 619-594-5085. There are a limited number of seats available in these areas and are sold on a first-come-first-served basis. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Interpreting Services
Inerpreting services can be provided by the arena with a minimum of 3 weeks notice. Patrons needing interpreting services who have purchased seats in the hearing impaired area should contact the Viejas Arena ticket office manager at 619-594-5085.
Ticket Exchanges
The Open Air Theatre will exchange tickets, if available, in order to accommodate guests with disabilities. Patrons who have purchased tickets in the conventional seating area who may need access to accessible seating can exchange their tickets by calling the ticket office manager at 619-594-5085.
Assistive Listening Devices
Assistive listening devices are available at no charge from Guest Services. They are provided at no charge but a driver's license or credit card will be required as a deposit.
Purchasing Tickets in Accessible Seating Areas
Accessible seating for guests in wheelchairs and guests with limited mobility are available throughout the arena and based on event configuration. Tickets in the accessible seating areas can be purchased through Ticketmaster or through the Viejas Arena ticket office. Ticketmaster will only sell 1 companion seat with 1 wheelchair space. The Viejas Arena ticket office will sell up to 3 companion seats with 1 wheelchair space. Customers can phone the Viejas Arena ticket office at 619-594-5085 with any questions.
Companion Seating
All companion seats are reserved for the companions of guests in wheelchairs. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Purchasing Tickets in Visually Impaired or Hearing Impaired Areas
Visually and hearing impaired patrons should contact the Viejas Arena ticket office at 619-594-5085. There are a limited number of seats available in these areas and are sold on a first-come-first-served basis. Any unsold seat in these areas will be released two weeks prior to event date unless ticket sales dictate otherwise.
Interpreting Services
Inerpreting services can be provided by the arena with a minimum of 3 weeks notice. Patrons needing interpreting services who have purchased seats in the hearing impaired area should contact the Viejas Arena ticket office manager at 619-594-5085.
Ticket Exchanges
The Open Air Theatre will exchange tickets, if available, in order to accommodate guests with disabilities. Patrons who have purchased tickets in the conventional seating area who may need access to accessible seating can exchange their tickets by calling the ticket office manager at 619-594-5085.
Assistive Listening Devices
Assistive listening devices are available at no charge from Guest Services. They are provided at no charge but a driver's license or credit card will be required as a deposit.
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